Working With CEI Surface Pros
Frequently Asked Questions
Please see our Stone Care page where you can download our Stone and Tile Care Guide. It provides a wealth of information pertaining to caring for your stone. Also, check out our Tips and Articles page where you can find our ever growing library of articles pertaining to natural stone and tile care.
Generally, no. If you are outside of our regular service area, we may ask for an estimate fee, but that fee will be applied toward the job. There may be an occasion, under special circumstances, that we may ask for a fee, but only if we tell you up front.
The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfiber dust mop or vacuum, used every day when possible. Damp mopping is recommended on a weekly basis and whenever there are visible spills.
These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched.
There is no dust created during the restoration process, because we use diamond abrasives and water.
Sealing DOES NOT prevent etching. Sealing your stone inhibits staining. You do not need to replace your vanity tops.
Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film is sitting on the surface. This happens when one does not use the proper cleanser, or when they clean their granite surface with water and dish soap. (This will eventually lead to soap film build up.) Give us a call. We can provide solutions for you.
