CEI Surface PROSStone, Tile, Carpet and Concrete Restoration FAQS
Frequently Asked Questions
Q?
Where can I find information about caring for my stone?
A.
Please see our Stone Care page where you can download our Stone and Tile Care Guide. It provides a wealth of information pertaining to caring for your stone. Also, check out our Tips and Articles page where you can find our ever growing library of articles pertaining to natural stone and tile care.
Q?
Do you charge an estimate fee?
A.
Generally, no. If you are outside of our regular service area, we may ask for an estimate fee, but that fee will be applied toward the job. There may be an occasion, under special circumstances, that we may ask for a fee, but only if we tell you up front.
Q?
Is there routine, daily or weekly maintenance I should be performing?
A.
The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfiber dust mop or vacuum, used every day when possible. Damp mopping is recommended on a weekly basis and whenever there are visible spills.
Q?
Why won’t the water spots on my marble or travertine clean up?
A.
These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched.
Q?
How much dust will be created during the restoration of my floor?
A.
There is no dust created during the restoration process, because we use diamond abrasives and water.
Q?
Recently a cleaning firm spilled a cleaner that is obviously acid on my marble vanities. They were sealed, but the damage is still very evident in the form of hundreds of small circles. What would you recommend as the way to repair them, the materials to use, etc? Would it be better to replace the vanities?
A.
Sealing DOES NOT prevent etching. Sealing your stone inhibits staining. You do not need to replace your vanity tops.
Q?
My Natural Stone countertops are no longer shiny. How do I get the shine back?
A.
Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film is sitting on the surface. This happens when one does not use the proper cleanser, or when they clean their granite surface with water and dish soap. (This will eventually lead to soap film build up.) Give us a call. We can provide solutions for you.
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